Contact Us

We'd love to hear from you.

At Zenpelo, real people read and respond to every single message. Whether you have a question about your order, need advice on how to use your lick mat, or simply want to share a photo of your happy pet — we're here for all of it.

Get in Touch

📧 Email: hello@zenpelo.com

We respond to every email within 24 hours, 7 days a week — including weekends.

Order Support

For questions about your order — tracking, delivery, wrong item, or refund — please include your order number in your email so we can help you as quickly as possible.

Response Time

We aim to respond to every message within 24 hours. During busy periods such as sales events or holidays, please allow up to 48 hours. We promise we will get back to you.

Share Your Pet Photos

We absolutely love seeing happy Zenpelo pets. Send your dog or cat photos to hello@zenpelo.com and we may feature your furry friend on our social media. Every pet deserves to be celebrated.

Calm pets. Happy homes. — The Zenpelo Team