FAQ

How does the lick mat work?

Spread any soft treat — peanut butter, yogurt, wet food, or cream cheese — across the textured surface. Press the suction cup firmly to any smooth surface such as a wall, floor, or shower tile. Your dog will lick the treat off the mat, and the repetitive licking motion naturally releases calming hormones in their brain. Most dogs calm down within 60 seconds.

How long does shipping take?

We ship worldwide from our fulfillment center. Orders typically arrive within 7–14 business days to the United States, UK, Canada, and Australia. You will receive a tracking number by email within 2–3 business days of placing your order so you can follow your package every step of the way.

What treats can I use on the lick mat?

The most popular options are peanut butter (make sure it contains no xylitol — it's toxic to dogs), plain yogurt, cream cheese, wet dog food, mashed banana, or pumpkin puree. For longer lasting sessions, fill and freeze the mat overnight — your dog will enjoy it for 30+ minutes.

Is it safe for my dog?

Absolutely. The Zenpelo Lick Mat is made from 100% food-grade silicone — BPA free, non-toxic, and completely safe for daily use. It meets the strictest FDA and LFGB food safety standards. Always supervise your pet during use.

How do I clean it?

The lick mat is fully dishwasher safe — simply place it on the top rack after use. You can also rinse it under warm water with mild soap. The flexible silicone makes it easy to clean thoroughly every time.

What if my dog isn't interested in it at first?

This is completely normal. Start with a high-value treat your dog absolutely loves — peanut butter works best for most dogs. Let your dog sniff and explore the mat without pressure. Within 2–3 sessions most dogs are completely engaged. Patience is key.

Do you offer a money-back guarantee?

Yes — we offer a full 30-day satisfaction guarantee. If you're not completely happy with your order for any reason, contact us at hello@zenpelo.com within 30 days of receiving your order and we will issue a full refund. No questions asked.

How do I contact you?

Email us at hello@zenpelo.com — we respond to every message within 24 hours, 7 days a week. We're real people who genuinely care about your pet's wellbeing.